Client Relations Coordinator, New Dawn Homecare

Position Details: Temporary (3 month), part time (15 hours/week), contract position to commence August 7, 2018

Geographic Location: Strait Richmond Area, Nova Scotia


New Dawn Enterprises Limited is the oldest Community Development Corporation in Canada. We are a private, volunteer directed business dedicated to community building. New Dawn seeks to identify community needs and to establish and operate ventures that speak to those needs.

New Dawn Homecare is currently seeking a passionate and experienced healthcare professional to fill the position of Client Relations Coordinator for our rapidly growing company as we expand to offer services in the Strait/Richmond area. This position offers an opportunity that shall impact the lives of our clients, their families and our employees in the community. The Coordinator will report to the Manager, New Dawn Homecare.



As the Coordinator in the Strait Richmond area you will be responsible for assisting the General Manager with marketing efforts to recruit new clients and staff and grow the homecare business. You will work closely with the Scheduling Coordinator to ensure clients are serviced properly, shifts are filled, and client needs are met in a timely and effective manner. You will also provide supervisory support to homecare employees working in home and hospital settings and promote a culture of a staff, client and family centered care. You will also be expected to provide homecare service to clients until staffing levels are established to meet the demands for service; this could be in addition to the regular 15 hours/week. In this position you will lead and promote a culture of safety and a philosophy of client-and-family centered care.


Additional responsibilities include:

  • Complete assessments with all new clients/families requiring homecare services using Procura software;
  • Ensure new client documentation from assessments is completed thoroughly and accurately;
  • Communicate client requests/needs with partner organizations and client families;
  • Address client and staff concerns in a timely manner and document when appropriate;
  • Prepare client status reports as requested by families, partners and funders;
  • Make relationship management visits to all home clients and conduct in-person staff check-ins;
  • Liaise with stakeholders to ensure continuity in lines of communication;
  • Direct support to staff to ensure a consistent high quality of client service with minimal interruptions;
  • Address employee issues and concerns by maintaining pro-active and responsive employee relations in order to achieve a high rate of employee satisfaction and performance;
  • Regularly liaise with Scheduling Coordinator to ensure all client shift requests are filled and troubleshoot as necessary;
  • Regularly liaise with the General Manager to ensure best care and experience possible for all clients and families;
  • Promote the mission and values of the organization both internally and externally, as well as oversee the adherence to values and mission;
  • Other duties as assigned by the Manager, New Dawn Homecare.


Core Competencies:

  • Client-centered focus
  • Communication
  • Multi-task           
  • Team Work        
  • Problem Solving             
  • Accountability and Dependability
  • Ethics and Integrity
  • Attention to Detail
  • Time Management

Qualifications Required:

  • Post-secondary in education healthcare, training as Licensed Practical Nurse (LPN) or Continuing Care Assistant (CCA) an asset;
  • Minimum two years supervisory experience;
  • Compassion, empathy and experience working with and advocating for seniors;
  • Must be able to work independently, as well as under supervision;
  • Exceptional attention to detail skills required;
  • Exceptional verbal and written communication skills;
  • Must be able to work effectively with others and have good interpersonal skills;
  • Must be highly organized and work well under pressure;
  • Must be willing to adhere to the principles of confidentiality and to comply with all mandated training and ethical guidelines;
  • High level of integrity, confidentially, and accountability;
  • Must understand that client care is the focal point for success.


New Dawn Enterprises offers a comprehensive package of compensation and benefits.


Please submit your cover letter and resume to:

New Dawn Homecare, Attn: Manager
PO Box 1055
Sydney, NS B1P 6J7

Fax: (902) 270-8084



Only applicants selected for an interview will be contacted.


Company information:


New Dawn Homecare: As Cape Breton Island’s largest private Homecare provider in our 30th year of business, New Dawn Homecare provides a full range of support services in the comfort and convenience of client homes and in local hospitals: 7 days a week, 24 hours a day and 365 days a year. During visits, New Dawn Homecare assists with: personal care, light housekeeping, grocery shopping, meal preparation, transportation to appointments, respite and companionship, basic/advanced and diabetic foot care and in-hospital patient care.


In 2017, New Dawn Homecare became accredited with Accreditation Canada. Accreditation Canada is a national organization that sets standards for quality and safety in healthcare and accredits healthcare organizations based on how well they meet those standards. The accreditation program is recognized as best in class internationally and is designed to improve client outcomes and health system performance.


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